It's a great pleasure to report that the Federal Aviation Administration's website has scored high marks in a recent customer satisfaction survey. FAA.gov earned a score of 73 in the latest American Customer Satisfaction Index, the nation's leading indicator of consumer perceptions of quality.
In customer satisfaction survey responses, folks visiting the FAA site made it clear that FAA.gov provides an exceptional experience.
The FAA score exceeds the website average and the average for regulatory agencies.
This was no accident. FAA website manager Carmen Marco and his team have worked hard to bring this score up by 7 points since 2006, and it's clear their work has been successful.
Carmen Marco describes the effort this way: "The FAA Web Team has worked hard to establish a ‘culture of the customer’ around FAA.gov, with an ongoing mission to define, develop and deliver what its users want."
Look, I don't think it can get any simpler than that; they listen to the people who use their site. And they respond.Congratulations to the entire FAA.gov team for their excellent work.