It's no secret that I think our Aviation Consumer Protection & Enforcement Office is doing a great job. Our December action to strengthen consumer protections is certainly the most dramatic demonstration of that recently.
Now, you'll notice that the first button on the new site is "File a consumer complaint with DOT." I've heard that airline gripes are under-reported because folks don't know how easy it is to file a complaint.
So we've given this button priority because we want it to be as easy as possible to let us know when airlines let passengers down. Whether it's service, safety and security, or disability and discrimination, we can't do anything if we don't hear about it.
So, if an airline pushes your buttons, go ahead and push our button!
If you're curious about the state of airline service, I urge you to check out the "Air Travel Consumer Report" feature, where we include statistics about flight delays, baggage mishaps, bumped passengers, and other complaints.
And please don't miss the "Travel Tips & Publications" button. That link in itself contains a world of useful information about--among other things--traveling with kids and pets, managing your baggage, and taking some simple steps to reduce your chances of encountering problems when traveling by air.
I think this redesigned site is going to be an important tool in air consumer protection, but it will only be that kind of tool if people use it.
So please tell your friends, and tell your family: when they're traveling by air, DOT's Aviation Consumer Protection & Enforcement Office has their backs!