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Quantico, Maryland 21856
July 5, 2010

Mr. Ray LaHood
Secretary of Transportation
U.S. Department of Transportation
1200 New Jersey Ave, SE
Washington, D.C. 20590


Dear Mr. LaHood:

Several weeks ago, I heard you speaking as a guest on a Nation Public Radio program and was astonished to hear you describing the process your agency follows in dealing with consumer complaints about vehicle safety. I am paraphrasing from memory but the notion was something like this: When we receive a sufficient number of complaints then we open an investigation. My reaction to that notion as both a taxpayer and a consumer was something like this: Why are taxpayers funding an agency that does not hold motorized vehicle manufacturers responsible for resolving every consumer complaint involving safety issues?

How do you define “a sufficient number of complaints?” Is that, as with the Toyota debacle, some three dozen corpses? How many unknown dead and injured resulted from the manufacture of defective vehicles on the part of Toyota while your agency dithered? Is it only when a 911 call broadcast to the country by a highly experience driver, a police officer, publicizes the deadly nature of the vehicles that the sufficient-number-of- complaints threshold is met?

As you might surmise I have more than a passing interest in this notion. I bought a new 2009 Honda 750 cc Shadow aero motorcycle outfitted with a windshield, crash bars and a sissy bar from Horner Honda in Salisbury Maryland in August of 2010. While riding the motorcycle home I noted an extreme pounding vibration in the motorcycle at any speed above 55 miles per hour. The vibration was so severe that I could not see the road with any acuity or focus. I took the bike back to the dealer with approximately 100 miles on the odometer and a full tank of gas. I left the bike over the weekend and picked it up the following Tuesday. I was assured in writing by the Owner of the dealership and his mechanic and the salesman who sold me the bike that “It is what it is. And they all ride this way.” The bike had been ridden over a hundred miles over the weekend and the gas tank was empty.” In short the safety complaint was stonewalled by the Horner Honda Dealership. I called customer service in California and they stonewalled as well. They suggested I take the bike to another dealership which I did at some personal expense and that dealership removed the windshield which ameliorated the pounding but did not eliminate the vibration.

I have ridden the bike a little over 2000 miles now and the transmission clatters and clanks in all gears except 5th gear. My fear is that there is a major defect in the bike that neither dealer nor Honda America, Inc. is willing to address and that the bike will seize up at speed causing a catastrophic accident. My guess is that if the bike were torn down for inspection that one would find defective parts or worn or recycled parts. The bike sounds and rides like the running gears have 50,000 miles on them. I rode a Honda motorcycle for years and while I make no claim to being an engineer, I am mechanically inclined and competent. I can attest that this bike appears to be a jury rigged Rube Goldberg contraption. Honda American has exhibited no interest in evaluating this bike and their attitude and the attitude of the dealer is clearly: We have your money so to hell with you and to hell with your safety.

In my view the finger pointing--Honda American at the Dealer, the Dealer at Honda American and the middle finger at the consumer is more than sufficient for you agency to launch an investigation.

It is clear that corporate America has learned over the past ten years that they can stonewall warranty requests, using them only as a bait switch sales tool. I note the Toyota debacle, the BP/Halliburton/TransOceanic its-all-somebody-else’s-fault blowout, and the Wall Street thievery as cases in point.

I reported this safety problem to your agency and was told that the complaint was posted on your web site. A friend of mine commented succinctly: Whoop-tee-do! I have now filed a second safety complaint which was garbled in the posting but which is also on your web site. Double Whoop-tee-doo!

I respectfully request that you take this and all safety issues brought to your attention by the American public seriously and, without excuses, put your boot not on Honda’s neck but where it will really do some good.

Sincerely yours,

Donald L. Singleton, Ph.D.
Ret.

I have disabilities and what Project Action says is so true. Transportation that is good and accessible is what makes independent living programs in our communities successful. The transportation is critical because very few of us drive and it is necessary to connect us with housing, supported employment, medical access. The more transportation is cut back, the more dependent the disability community becomes. Because if you can't get to a community based job or housing--your own apartment or condo--you have to go to a group home or a state school and your day time hours will be confined to a workshop. I think for too long, not only people in the transit industry but disabled people themselves didn't really realize how important good transit systems are for the disability community. Best wishes, Michael E. Bailey.

this is a great blog for those of us interested in alternate means of transportation.

Being able to get from place to place is something that those of us without disabilities take for granted. Thanks to Project Action for their part in improving the transportation options for the disabled.

I am so glad that organizations like this exist... My school (UTSA) recently cut bus service to my dorm... which leaves me stranded. I cannot afford to buy a new car, and I am afraid that I won't be able to stay at UTSA.

Alternative transportation is a huge help for people like me.

Just wish they would provide it...

I have disabilities and what Project Action says is so true. Transportation that is good and accessible is what makes independent living programs in our communities successful.

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