Earlier this month, I blogged about the rule DOT proposed adding new protections to help ensure that airline passengers can expect reasonable treatment when they fly.
This proposed rulemaking is in addition to the new tarmac delay and customer service
rules that took effect in April.
First, I want to take this opportunity to let people know that passengers are not required to report these delays; it is the responsibility of the air carrier to report extended tarmac delays.Second, I want to make sure everyone knows that if they have any sort of complaint about the airlines, they can register their concerns at on our user-friendly Aviation Consumer Protection and Enforcement website.
In the same early June blog post, I also wrote that: "We've added this proposed rule to our user-friendly Regulation Room, an online partnership with Cornell eRulemaking that makes your participation that much easier."
Today, I want to remind readers that the Regulation Room is still open for comment on this proposed rule, and it will remain open for another 45 days.
We really are waiting to hear from you.
The number of people who have visited the www.regulationroom.org site--4,500--has been impressive. And we've had over 400 comments posted already about this proposed rule. Many visitors are returning to the site over and over again to read the latest comments and add their responses.
That's why the tagline for the Regulation Room is "people talking to people talking to government."
I'm very excited about this. First, because the more good input we receive, the better the final rule will be. That means consumers will be better protected.
And second, because--through the Cornell e-Rulemaking Initiative's website--we're witnessing participatory democracy in action. I hope that the more people visit the site, even just to read what others are saying, the more that participation will become irresistible!
Oh, by the way, I just want to point out that the number of visitors to the site from my own blog is lagging embarrassingly behind the number of visitors from other starting points. So, if it's all the same to you, I'd like to see readers of this blog step up and represent!
All kidding aside, I don't care where you click from--greater participation makes our democracy work better, and more public input makes our final rules more effective.
So I'll say it again: we are still waiting to hear from the most important aviation consumer--you.